Tools to measure value and impact

A performance management tool looking at four different perspectives: customer, internal business, learning and development, and financial. 

Find out more about balanced scorecard.

This technique can be used as the basis of a questionnaire or interview. 

It has been extensively used in health knowledge and library service (KLS) impact studies.

Find out more about the critical incident technique.

This measures the cognitive impact of knowledge resources on health professionals. 

Find out more about the impact assessment method.

A wide range of tools are available for measuring impact. These include questionnaires, interviews and case studies.

Find out more about impact tools.

Useful visual aids for telling a story about impact. 

Find out more about infographics.

The tool comprises 1 question:  “How did the information provided by the library help?”

Find out more about the Irish hospital library tool.

Illustrates the results of an impact evaluation of the contribution of clinical librarians to patient care and NHS organisational objectives. 

Find out more about the logic model.

The MAP toolkit is a useful resource for aligning KLS services to their host organisations and demonstrating impact.

Find out more about the MAP toolkit.

Good metrics can help you and others understand your service. They can be at the heart of better conversations about how your service makes a difference.

Find out more about metrics.

The value of Library and Information Services (LIS) study was a large scale study originally undertaken in North America in 1992 by Joanne Marshall. It became known as the Rochester study and was the first to demonstrate impact of hospital libraries.

Find out more about the Value of LIS study.