These tools can be used to measure the impact brought by KLS
A performance management tool looking at four different perspectives: customer, internal business, learning and development, and financial.
Find out more about the balanced scorecard
Critical incident technique
This technique can be used as the basis of a questionnaire or interview.
It has been extensively used in health knowledge and library service (KLS) impact studies.
Find out more about the critical incident technique
Impact assessment method
This measures the cognitive impact of knowledge resources on health professionals.
Find out more about the impact assessment method
A wide range of tools are available for measuring impact. These include questionnaires, interviews and case studies.
Find out more about impact tools
Useful visual aids for telling a story about impact.
Find out more about infographics
Irish hospital library tool
The tool is comprised of 1 question:
“How did the information provided by the library help?”
Find out more about the Irish hospital library tool
A library professional in discussion with a clinician
Illustrates the results of an impact evaluation of the contribution of clinical librarians to patient care and NHS organisational objectives.
Find out more about logic models
Making alignment a priority (MAP)
MAP toolkit is a useful resource for aligning KLS services to their host organisations and demonstrating impact.
Find out more about making alignment a priority
Value of LIS study
The LIS study was large scale study originally undertaken in North America in
1992 by Joanne Marshall, became known as the Rochester study and was the first to demonstrate impact of hospital libraries.
Find out more about the LIS study
Good metrics can help you and others understand your service. They can be at the heart of better conversations about how your service makes a difference.
Find out more about metrics
Page last reviewed: 15 June 2021