Bibliography

This tool is designed to help you choose an approach to demonstrate the value or impact of your knowledge and library service.

This research was also used in the development of the the Value and Impact Toolkit.

Some research is referenced in the relevant sections of the toolkit. Other research consulted includes the below.

Articles

• Evaluating the impact of clinical librarian services in the North West, A. Brettle et al., 2015.
• What evidence is there to support the employment of professionally trained library, information, and knowledge workers? A systematic scoping review of the evidence, A. Brettle and M Maden 2016. 
• Library value and impact: taking the step from knowing it to showing it, M. Dunne et al. 2014.
• Factors affecting response rates of the web survey: A systematic review, W. Fan and Z Yan, 2010
• Assessing the impact of evidence summaries in library and information practice, L. Kloda et al., 2014.
• Cost-benefit analysis: a disparagement of its misuse and misexplanation, M. Linn Jr, 2009
• Cost-benefit analysis: a primer, M. Linn Jr, 2010
• Bridging the gap between service provision and customer expectations, S. McKnight, 2009.
• Return on investment for collaborative collection development: a cost-benefit evaluation of consortia purchasing, D. Pan et al., 2010.
• More than a number: unexpected benefits of return on investment analysis, D. Pan et al., 2013
• Cognitive impact assessment of electronic knowledge resources: a mixed methods evaluation study of a handheld prototype, P. Pluye et al., 2006
• Systematically assessing the situational relevance of electronic knowledge resources: a mixed methods study, P. Pluye et al., 2007
• Using electronic knowledge resources for person-centered medicine–I: An evaluation model, P. Pluye et al., 2011, International Journal of Person Centered Medicine, 1 (2): 385-394.
• Four levels of outcomes of information‐seeking: A mixed methods study in primary health care, P. Pluye et al. 2013, Journal of the American Society for Information Science and Technology, 64 (1): 108-125.
• Development and Content Validation of the Information Assessment Method for Patients and Consumers, P. Pluye et al., 2014, JMIR Research Protocols, 3(1).
• Can we quantify the library’s influence? Creating an ISO standard for impact assessment, R. Poll, 2012.
• Did you enjoy the library? Impact surveys in diverse settings, R. Poll, 2014.
• Demonstrating RoI in the library: the Holy Grail search continues, P. E. Sidorko, 2010.
• What is impact assessment and why is it important?, D. Streatfield and S. Markless, 2009.
• Measuring value and return on investment of academic libraries, C. Tenopir et al., 2010.
• The value of information supplied to clinicians by health libraries: devising an outcomes-based assessment of the contribution of libraries to clinical decision-making, C. J. Urquhart and J. B. Hepworth, 1995.
• Comparing and using assessments of the value of information to clinical decision making, C. J. Urquhart and J. B. Hepworth, 1996.
• Planning changes to health library services on the basis of impact assessment, C. J. Urquhart et al., 2010.
• The value and impact of information provided through library services for patient care: developing guidance for best practice, A Weightman et al., 2009.

Books, dissertations and reports

• Evidence Review of the Economic Contribution of Libraries, Arts Council England, 2014.
• Demonstrating Library Value: the use made of information provided by an NHS library service, and how that use relates to organisational goals, J. Turner, 2009. Aberystwyth University, Aberystwyth, unpublished Master’s dissertation.
• Quantitative approaches, C. Urquhart, in Research, Evaluation and Audit, Grant, M. et al. 2012, 9781783303120.
• The Value of Information Services to Clinicians: a toolkit for measurement, C. J. Urquhart and J. B. Hepworth, 1995,1898831157.