Quality and impact
Find out more about the quality and impact workstream here along with a range of resources relating to quality and the value and impact of Knowledge and Library Services.
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Quality and Improvement Outcomes Framework
Measure service quality and improvement
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Evaluation Framework
Demonstrate your contribution to KfH
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Value and impact
Resources and tools to demonstrate value and impact
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Costing Framework
Cost your service for contracts and SLAs
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Data and statistics
Make the most of your data
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Innovation awards
The Sally Hernando Innovation Awards rewards new and exciting ideas in KLS
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Collaboration toolkit
About mergers, alliances and amalgamations
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About the workstream
More about the Quality and Impact workstream