Quality and impact

Find out more about the quality and impact workstream here along with a range of resources relating to quality and the value and impact of Knowledge and Library Services.

Quality and Improvement Outcomes Framework

Measure service quality and improvement
Evaluation Framework

Demonstrate your contribution to KfH
Value and impact

Resources and tools to demonstrate value and impact
Costing Framework

Cost your service for contracts and SLAs
Data and statistics

Make the most of your data
Innovation awards

The Sally Hernando Innovation Awards rewards new and exciting ideas in KLS
Collaboration toolkit

About mergers, alliances and amalgamations
About the workstream

More about the Quality and Impact workstream