Inter-Lending and Document Supply (ILDS)

About INCDocs, the INC scheme and ILDS

INCDocs

INCDocs is provided by Third Iron using their LibKey technology.  It uses the electronic journal holdings listed in Holdings Management of all instances of the NHS Knowledge and Library Hub.  It provides:

  • links to the PDF of articles available in nationally, regionally or locally subscribed content
  • links to the PDF of open access articles
  • the functionaility to request articles from other NHS libraries with electronic holdings of the journals in which articles are published

INCDocs uses randomisiation to select a library, from those with holdings, to supply the article in response to a request.  More information may be found on the service desk. 

See what are the copyright implications of INCDocs? for information about copyright and the statement to send to your requestors.

Standards for INCDocs

  • use INCDocs first for journal article requests
  • respond within 24 hours and a maximum of 2 working days
  • if a request is urgent, contact the supplying library to check whether they can supply within your time frame
  • you must process INCDocs requests, unless your reason for declining is listed in the guidance
  • ensure your holdings are kept up-to-date and accurate
  • remember that there are alternative sources for articles; if you receive more than three declines from INCDocs, consider using one of these alternatives

PrintDOCs

PrintDOCs is now live.  It includes:

  • print journal holdings held by NHS libraries in England
  • print or electronic journal holdings made available to the NHS by non-NHS libraries affiliated to the INC scheme
  • NHS electronic journals without DOIs from which articles have been requested

See the PrintDOCs solutions on the service desk.  If you need to update your holdings, use the PrintDOCs - change to holdings service request.

More information 

Why PrintDocs?

INCDocs has been a tremendous success; you report it as having been transformational!  Following a review into the impact of INCDocs, we found:

  • about 33% of document supply requests were being satisfied from print holdings
  • INCDocs is estimated to save 15,000 hours of staff time each year

As INCDocs is the place to go for NHS electronic journals, it makes sense to have one place to go for NHS print journals, hence PrintDOCs. 

It will save staff time having to search mutliple regional catalogues for print journal holdings.

Affiliates (non-NHS libraries) which are members of the INC Scheme will be able to add their holdings to PrintDOCs too.  Our analysis found that there were a substantial number of requests which can only be satifsfied from affiliates' journal holdings.

How should I add my holdings to PrintDOCs?

Holdings information is added to PrintDOCs in this format:

year range; start volume(issue)-end volume(issue); missing issues

If you have all issues in a volume, you do not need to add issues.  If your run starts or ends part way through a volume, do.

If an issue is missing, please describe both volumes and issues.

Issues may not be numerical.  Add the issue as described to the issue element within parenthesis.

Use semi-colons to separate parts of the record, commas to separate elements within parts, and full stops for separate runs.  Alternatively, runs may be added to separate lines. 

Examples:

2014-; 25-;

2020-; 152(3258)-

1998-2011; 15-28

2010-2015; 15(2)-20(10); Missing: 15(2, 5-8)

2010-2015; 15(2)-20(10); Missing: 15(2, 5-8). 2018-2020; 18-20; Missing: 19(2, 9)

INC scheme

The Inter-Network Collaboration (INC) scheme is a reciprocal inter-library loan and document supply scheme for NHS libraries in England.

There is a rota to determine the order in which to approach networks to satisfy ILDS requests.  This is to ensure a fair distribution of requests between regions.  

Networks

EDEN may be approached for journal article and book ILDS requests.

The order in which EDEN libraries approach other INC networks is:

  1. EDEN
  2. PANDDA (N-)
  3. SWIMS
  4. LENDS
  5. MIDS
  6. KSS
  7. zAFF

For INC scheme members, see the list of EDEN libraries on HLISD.  For EDEN network members see the full list of member libraries.

EDEN network lead: Beverley Walsh.

Check availability

Professional collections

The library staff professional collections within KSS and PANDDA are available to library staff in the NHS in England.

Requests should be submitted via local NHS libraries and the usual interlending processes.

If you cannot source the article you are seeking within any of the networks, and your user is likely to need to share the copy with others, consider obtaining a Copyright Fee Paid (CFP) copy.

See copyright for more information.

Important information about using the scheme:

  1. Use the good practice guidelines, and any regional or local protocols for supplementary information.  See the summary/training aid.
  2. State your network and network code clearly when requesting from another network.
  3. Check whether a potential supplying library has last resort status and apply elsewhere if possible.
  4. In your library record on HLISD, add only the collaborative networks of which you are a member.  For the INC scheme, list only the network for your geography.

Other sources

As a last resort, before turning to paid-for services, email requests to the HealthILL or LIS-ILL mailing lists.

These are sources for which you need to pay to obtain articles, books or chapters:

Strategic Inter-Network Collaboration Group (SINC)

SINC has oversight of inter-lending and document supply (ILDS) in NHS Knowledge and Library Services (KLS) in England.

The resource sharing environment

In 2020, HEE commissioned Ken Chad Consulting for a market review and options appraisal for KLS resource sharing in the NHS in England.

See Ken's final report: NHS library resource sharing: market review and options appraisal.  It was published in June 2021. 

Page last reviewed: 1 October 2024