Responsibilities to Customers and Network, Renewals, Lost Items ILDS good practice guidelines

Use these guidelines conjunction with any regional/local guidelines.

7. Responsibilities to customers 

Ensure your customers understand the proposed timescales involved and are kept informed about the status of their requests. 

Ensure your customers know whether/how they may share/store the copies that you supply by ensuring the correct copyright statement is attached.  

8.  Book renewals 

Book renewals are at the discretion of the supplying library, or in accordance with regional/local inter-lending arrangements if specified in the regional/local guidelines. 

9.  Lost or damaged items 

If the loss occurs during transit from the supplying library to the requesting library, the supplying library should assume responsibility for the loss. 

If the loss occurs whilst the item is on loan to the customer, or during transit back to the supplying library, then the borrowing library (or their customer) should assume responsibility. 

Given the costs involved in raising invoices network libraries should not invoice each other in respect of lost, damaged or overdue books. In the interests of good network relations, the library responsible for the loss of a book should contact the lending library about the preferred arrangements for replacement or compensation. 

Other arrangements may apply within individual networks. 

10.  Responsibilities to your network and other networks 

Ensure the following are accurate and comprehensive: 

  • Your book and journal holdings on your local/regional LMS and/or union catalogue 

  • Your journal holdings in the link resolver 

  • Your library details on HLISD 

  • Your status information where appropriate (e.g. closures/unstaffed periods/special arrangements) 

Maintain statistics for local and national purposes and use them to benchmark activity. 

Page last reviewed: 27 April 2021