National link resolver

The Ovid Discovery Service Link Resolver ensure that users have access to the content they are authorised to use.

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National and regional Link Resolver administrators

How to Request OpenAthens Administrator Rights

Link Resolver Training and Support


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National and regional link resolver adminstrators

There are local, regional, and national administrators.  The regional and national administrators are:

London, Kent, Surrey and Sussex

Myriam Nelmes and Team


Emma Young and Team


Andrew Craig


Angela Page and Team

National Administrator

Fran Wilkie and Team

Local administrators  with OpenAthens or Link Resolver problems should report them to their regional OpenAthens and Link Resolver administrator(s).

How to request link resolver administration rights

  1. Contact your regional lead (see above). Tell them whether you are an additional administrator for your organisation or replacing a previous administrator.
  2. The regional lead will confirm receipt of the request.
  3. Once you have received confirmation, go to and login with your personal OpenAthens account. You won’t be able to access the Admin area.
  4. Go to My Profile. Your name and email address will have been anonymised. Overtype with your name and email address. Click Save.
  5. Contact your regional lead when you have done this, stating the OpenAthens org name(s) and OpenAthens org ID(s) of the organisation(s) you will be administering. You may find these details by searching this list.
  6. Your regional lead will forward these details to Fran Wilkie at NICE who will activate Administrator rights for you. She will email to confirm when this is done.

Link resolver training and support

Link Resolver help – FAQs for local administrators, maintained by Wolters Kluwer

Link Resolver training video – for local administrators, maintained by Wolters Kluwer

Dealing with link resolver queries – flow chart for regional administrators supporting local administrators

E-resource access issues and solutions –  for library staff  – list of e-resource access problems with solutions and contacts


NALROM manages OpenAthens authentication and the national link resolver for NHS libraries in England.

Page last reviewed: 15 June 2021