EoE/KSS 'pains and gains' outputs
Appendix 3: Input from the EoE and KSS ‘gains and pains’ workshops (December 2020 to February 2021).
Of all the ‘jobs to be done’ by library staff which were explored during these workshops, ILDS was the one that attracted the most ‘votes’. Voting was an informal process whereby workshop participants added a vote to the issues which ‘resonated’ with them.
| Requirements | Score |
|---|---|
| Overall workflows look and feel | 32 |
| Web and mobile working | 39 |
| User records and users | 41 |
| Reports | 41 |
| ILDS | 51 |
| Cataloguing | 14 |
| Acquisitions | 14 |
| Vendor support and services | 9 |
Issues for ILDS
The workshop participants voted on which issues for ILDS 'resonated' with them.
| Issues for ILDS | Votes |
|---|---|
|
A better way to manage ILL Tedious ILL process Smoother ILL process Streamline the ILL process - especially the receiving process Automatic importation of requests into request module - less keying in of citations |
11 |
|
ILLs linked to other systems catalogues for journals and books and seamless integration with external systems Integration with other LMS in other regions - so that ILL requests appear directly into our ILL module request list. |
23 |
|
Direct links from search to other catalogues. Not in KSS - then straight to SWIMS and so on from within workflows Integrated holds between other regions? outside region should made easier |
|
| Searching for an ILL request by name takes time It would be nice to have a search by name option, instead of users ID no: | 2 |
|
If it were possible to supply [article] downloads via the LMS then it would save time on recording the downloads afterwards. What I mean is that any downloads sent to people have to be recorded on Sirsi afterwards. The ability to upload documents -PDF of doc from ILL |
|
| An option for the emailing of ILL requests to other libraries and to customers through the system so that it would be secure. | 3 |
| More straight forward process for ordering from BL on Demand | 1 |
| Having to re-input data for ILLs - no continuity | 6 |
| Customers being able to request an item and the system automatically send the request the owning library | 5 |