Generic questionnaire

This short questionnaire acts as a standard way of obtaining impact data from customers after they have used a library resource, or a service provided by KLS specialists

To ensure comparability across library and knowledge services we request that you do not change the core questionswhen using the survey locally.   

 Additional questions can be added to the core questions. 

The questionnaire may be used in two ways:

  1. As a general survey which might be sent to all customers / a subgroup of customers regularly.
  2. As a targeted survey of the impact of a specific service (e.g. a literature search or information skills training)

The questionnaire has been kept generic to be applicable to different situations and uses and has been validated for this purpose.

The validation demonstrated that the questionnaire was reliable.  Any local changes to core questions (sections 2-4) could reduce the reliability of the questionnaire.  Any changes would also mean that we cannot combine data across knowledge and library services.  Additional questions can be added to these core questions for local use.

For example, you may also wish to request name and e-mail address if you plan to follow up with case studies or interview requests.

The validation highlighted confusion in terminology of library services offered (Section 1). The most common services have been offered first. Services not provided by a particular LKS could be removed from this section.

If LKS are seeking feedback for a specific instance, a covering e-mail specifying the incident about which feedback is sought is recommended. (e.g. We recently provided you with a literature search on XXX...we would be interested to know how you used the resulting evidence.)

The questionnaire was developed by the Value and Impact Task and Finish Group from the Quality Workstream of the Knowledge for Healthcare programme, has been piloted on a range of library services and validated by the University of Salford

Copies of the generic questionnaire

we would be interested to know how you used the resulting evidence)

Further information 

Further guidance on using the tools (pdf)

How the questionnaire was developed

Frequently asked questions (pdf)


Contact [email protected] for documents in an accessible format.

Contact us with comments and feedback

Page last reviewed: 15 June 2021