A process of engaging with your new starters/users, bringing them up to speed quickly and easily, ensuring they acquire the necessary knowledge, skills and behaviours to become effective organisational members
This could also include, where applicable, utilisation of knowledge captured from departing staff members in the knowledge retention and transfer interview.
Rachel Cooke at Surrey & Sussex Healthcare NHS Trust has developed a Leavers toolkit which aims to “reduce the time and expense lost through the lack of continuity in critical, team, departmental and corporate knowledge,i.e. prevent the loss of knowledge that occurs when someone moves to a new role or leaves the organisation altogether”
The KRT Toolkit has further information.
Page last reviewed: 16 June 2021