NHSE Knowledge and Library Services Team
Information about the national NHSE Knowledge and Library Services Team.
To contact any one of us, please use the email address on the right hand side of the page.
We respond to all queries as soon as possible. Please note that we do not respond to sales or marketing emails.
Senior Knowledge and Library Services Team
The senior library and knowledge services leads work together to:
- Provide strategic advice and professional leadership to NHS organisations
- Undertake a range of activities which benefit from economies of scale including commissioning, procuring and managing a suite of electronic knowledge resources accessible to all health and social care staff
- Uphold standards that minimise inequality of service and demonstrate that NHS library and knowledge services provide value for money through the Knowledge for Healthcare Quality and Improvement Outcomes Framework for NHS-funded library and knowledge services
- Provide a targeted range of appropriate professional and personal staff development opportunities, for the Library and Knowledge Services workforce
- Act as a conduit between local and national NHS programmes
- Promote innovation in library and knowledge service design and delivery
- Enable the adoption and spread of good library and knowledge services practice throughout the NHS
- Engage with non-NHS healthcare libraries via Royal Colleges, independent and third sector organisations, and the Chartered Institute of Library and Information Professionals
Senior Knowledge and Library Services Team
Chief Knowledge Officer - Sue Lacey Bryant (she/her/hers)
Deputy Chief Knowledge Officer - Louise Goswami (she/her/hers)
Head of Knowledge and Library Services – NHS KLS Leadership - Ruth Carlyle (she/her/hers)
NHS KLS Leadership Team
Below you will find details of the team who support Knowledge and Library Services in the North, Midlands and East of England.
Head of Knowledge and Library Services - Ruth Carlyle (she/her/hers)
Ask me about:
- Health Literacy and Patient Information
- Quality
- Research
Knowledge and Library Services Senior Manager - Alison Day (she/her/hers)
Ask me about:
- Mobilising evidence and Knowledge
- Workforce
- Services in the ICS regions of
- North East London
- North (Central) London
- South East London
- Kent and Medway
- Bath and North East Somerset, Swindon and Wiltshire
Knowledge and Library Services Senior Manager - Clare Edwards (she/her/hers)
Ask me about:
- Quality and Impact
- Workforce Planning and Development
Knowledge and Library Services Development Managers
Joanne Naughton (she/her/hers)
Ask me about:
- Mobilising Evidence and Knowledge
- Health Literacy and Patient Information
- Quality and Impact
Ask me about:
- Workforce Planning and Development
- Research
- Communication
Ask me about:
- Health Literacy and Patient Information
- Quality and Impact Statistics
- Communication
- Websites
Resource Discovery Team
Knowledge and Library Services Senior Manager - Lucy Reid, (she/her/hers)
Ask me about:
- BMJ Best Practice
- Medicines Complete
- TRIP Pro
- Current Awareness including Knowledgeshare and CASH
- Provider interfaces and expert searchers
Knowledge and Library Hub Manager - Alan Fricker (He/his)
Ask me about:
- EBSCO EDS (Hub) and FTF/HLM
- Third Iron (LibKey and BrowZine)
- Link resolver regional administration
- Enhancement requests for national products and services
Digital Knowledge Services Delivery Manager - Sarah Barry (she/her/hers) - currently on maternity leave
Ask me about:
- Supplier engagement
- Reporting
- Risk management
- Service descriptions and decisions
- Benefits realisation
Knowledge and Library Services Development Managers
Becky Williams, (she/her/hers)
Ask me about me:
- LMS: North East, North West, Yorkshire & Humber
- OUP eBooks
- Communications
- RefWorks
- Primary Care Training Hub Community of Practice
Ask me about:
- HLISD
- LMS: London, Midlands and KSS
- LMS administrators’ Community of Practice
- Kortext eBooks
- Open access
- Repositories and National Grey Literature Collection
- Research
- Primary Care Training Hub Community of Practice
Ask me about:
- Inter lending and document supply
- LMS: East of England, South West
- library.hee.nhs.uk/lknowledge-staff
- Statistics and local procurement audit
- Wiley eBooks (RMM and MPG)
- Current and Emerging Technologies in KLS Community of Practice
Knowledge and Library Hub and Service Desk
Knowledge and Library Hub Service Support Manager - Fran Wilkie (she/her/hers)
Ask me about:
- Service desk delivery and development
- Fresh service contract
- Athens first line support and regional administration
- Change requests for national products and services
Service Support Advisor - Jade Brunt (she/her/hers)
Ask me about:
- First line response to service desk tickets
- Maintaining knowledge base articles
- Implementing agreed changes to national products and services
Service Support Advisor - Ella Hale (she/her/hers)
Ask me about:
- First line response to service desk tickets
- Maintaining knowledge base articles
- Implementing agreed changes to national products and services
Central Support Team
Knowledge and Library Assistant - Brenda Welbeck (she/her/hers)
Ask me about:
- Issues with booking on courses
- Admin issues
- General Enquiries
Knowledge Library Assistant - Danielle Casson (she/her/hers)
Ask me about:
- Issues with booking on courses
- Admin issues
- General Enquiries
Knowledge and Library Assistant - Fatima Almeda (she/her/hers)
Ask me about:
- Issues with booking on courses
- Admin issues
- General Enquiries
Workstreams
Please click on the links below to find out which members of the HEE team are supporting the various Knowledge for Healthcare workstreams. Please contact them if you have any queries.
Health literacy and patient information
Mobilising evidence and knowledge
Workforce planning and development