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The critical incident technique can be used to collect details of specific impacts through the use of targeted questions.

Effectiveness tests whether something works (does what it is supposed to do) or meets its objectives.

This short questionnaire acts as a standard way of obtaining impact data from customers after they have used a library resource, or a service.

Impact is about the influence of libraries and their services on individuals and/or on society

The impact assessment method helps you to analyse the cognitive impact of information.

A simple tool to give knowledge and library services measure their contribution to their organisation's strategic objectives.

The logic model illustrates the results of an impact evaluation of the contribution of clinical librarians to patient care and NHS organisational objectives.

The value and impact toolkit and the Making Alignment a Priority (MAP) toolkit are useful resources for aligning knowledge and library services to their host organisations and demonstrating impact.

Most significant change (MSC) methodology is a technique with a high level of involvement from stakeholders .

They can include input/output-based metrics or numbers such as usage statistics or other operational measures.