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About using images in training and presentations.

Explores how best to demonstrate knowledge and library services (KLS) value to stakeholders and to understand why calculating value is so important to the service.

Agrees policy, sets strategy and takes oversight of the development of NHS funded knowledge and library services in England.

Good metrics can help you and others understand your service.

Measuring user satisfaction within the NHS

Learning from the pilot

Essential websites, software and plug-ins which should not be blocked.

This tool is designed to help you choose an approach to demonstrate the value or impact of your knowledge and library service.

Use these examples to identify what you are going to measure and for whom.

How to use impact interviews to promote knowledge and library services.