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Here are some questionnaires, interview templates, and case studies to help measure the impact of KLS.

Good metrics can help you and others understand your service.

This tool is designed to help you choose an approach to demonstrate the value or impact of your knowledge and library service.

A performance management tool which helps you look at business from different perspectives.

Benchmarking compares performance between (or against) other similar organisations to help identify best practices.

One of the ways that a library may wish to demonstrate value is by providing evidence of economic impact or value for money.

The critical incident technique can be used to collect details of specific impacts through the use of targeted questions.

Effectiveness tests whether something works (does what it is supposed to do) or meets its objectives.

This short questionnaire acts as a standard way of obtaining impact data from customers after they have used a library resource, or a service.

Impact is about the influence of libraries and their services on individuals and/or on society