Great impact case study

Example of good impact case study from Whitby District Hospital

Details

Library concerned

Whitby District Hospital NHS Foundation Trust.

Name of case study

Haematology Patient Information.

Date of interview

12 December 2020.

Interviewee

• name: Dr Abraham Van Helsing
• job title: Haematology Specialist
• Trust/employing body: Whitby District Hospital NHS FT
• email: [email protected]

Please note that you should only provide interviewee details if consent to share on the national knowledge and library services website has been obtained.

Summary of problem or reason for enquiry

The Haematology Department sought the help if the library in improving information leaflets for haematology patients. Previous information leaflets proved too difficult to understand resulting in wasted time during consultations and multiple appointments being required.

Brief description of the information found / service provided

An evidence search conducted by the clinical librarian identified examples of good practice from elsewhere as well as further evidence around the topics in question.

This was refined further through close working with the haematology team, resulting in a series of improved leaflets.

Summary of outcome and impact

Immediate impact (including quotes)

Consultation with patients indicates the revised leaflets are much easier to understand. The number of multiple appointments required has reduced by 20% equating to savings of approximately £100k per annum and less time required of both patients and clinical staff.

“The success of this work is due largely to the skills of the clinical librarian who was able to source exactly what we needed in an efficient and speedy manner. She saved us a huge amount of time and we could be confident that the most appropriate information had been located!”

Probable future impact (including quotes)

Discussions with a specialist publisher are ongoing and likely to result in the leaflets being made available commercially providing a source of income into the organisation.