Calculating and demonstrating KLS value

Explores how best to demonstrate KLS value to stakeholders and to understand why calculating value is so important to the service

This course was commissioned in 2012, led by Sandra Ward of Beaworthy Consulting and Ian Wooler formerly of IDW Consultancy. It is a companion to the value and impact toolkit. 

Learning objectives

Understand why calculating and demonstrating value is important to Library Services in today’s NHS

Explore the measures and practical approaches for assessing and expressing financial and non-financial value, and which will work in the NHS

Identify ways in which information gathered via NHS costing techniques and impact toolkits can be used in powerful value statements for key stakeholders

Reflect on learning and consider actions to take forward with your organisation 


These have been included so you can do the exercises yourself and compare your results with those from the four courses if you wish. 

Outputs from the four courses 

Each of the slide decks contains: 

  • Pre-course survey results 
  • Outputs from the four exercises and discussions 
  • Summary discussion on what was learnt 

Slide deck from Birmingham, London, and York

Slide deck from Bristol 

Contact [email protected] for any of the slides in an accessible format.

The glossary and short bibliography contains terms and definitions and some further reading up to 2011 

Page last reviewed: 15 June 2021