Calculating and demonstrating value

Explores how best to demonstrate knowledge and library services (KLS) value to stakeholders and to understand why calculating value is so important to the service.

This course was commissioned in 2012, led by Sandra Ward of Beaworthy Consulting and Ian Wooler formerly of IDW Consultancy. It is a companion to the value and impact toolkit. 

Learning objectives

Understand why calculating and demonstrating value is important to Library Services in today’s NHS.

Explore the measures and practical approaches for assessing and expressing financial and non-financial value, and which will work in the NHS.

Identify ways in which information gathered via NHS costing techniques and impact toolkits can be used in powerful value statements for key stakeholders.

Reflect on learning and consider actions to take forward with your organisation.

Exercises 

These have been included so you can do the exercises yourself and compare your results with those from the four courses if you wish. 

• exercise 1 – ‘build’ conversations to share LIS value stories
• exercise 2 – a sense check: ‘traffic light’ your LIS
• exercise 3 – mapping techniques to services
• exercise 4 – cafe 1: the ingredients to create powerful value statements for a key stakeholder
• exercise 4 – café 2: the ingredients to create powerful value statements for a function or team
• exercise 4 – café 3: the ingredients to create powerful value statements for an organisation
• exercise 4 – sheets for knowledge cafes

Outputs from the four courses 

Each of the slide decks contains: 

• pre-course survey results 
• outputs from the four exercises and discussions 
• summary of the discussion on what was learnt 

Slide deck from Birmingham, London, and York.

Slide deck from Bristol.

Contact the Knowledge for Healthcare team on [email protected] for any of the slides in an accessible format.

The glossary and short bibliography contains terms and definitions and some further reading up to 2011.