Enhancing Professional Development through Action Learning Sets
Tracey Pratchett, Knowledge and Library Services Lead, Bolton NHS Foundation Trust
From Autumn 2024 to Winter 2025, NHS England provided 14 Knowledge and Library Service leaders and managers with the opportunity to participate in Action Learning Sets (ALS) facilitated by Jo Walley. This initiative aimed to foster a supportive environment where 3 small groups met regularly to discuss, reflect, and find solutions to work-related issues or develop skills in a common area of interest.
The evaluation of the sessions revealed several key insights and benefits. Participants highlighted the value of peer support, practical problem-solving, and continuous learning within a safe environment. The sessions were well-received, with a strong desire for more regular meetings to continue to enable personal growth and improvement.
One of the standout benefits was the significant improvement in participants' skill levels. They successfully applied their enhanced skills in practice, particularly in coaching, managing difficult conversations, and developing direct reports. The use of practical tools like the GROW model was especially valuable, providing a structured approach that could be applied in both personal and professional contexts.
The role of a facilitator was crucial in guiding discussions and providing valuable feedback. The structured and consistent group interactions helped build rapport and trust among participants. Successful implementation relied heavily on group dynamics, with a mix of experienced and new professionals actively contributing to a supportive and sensitive environment. This mix allowed for the sharing of diverse perspectives and insights, which enriched the learning experience.
Despite the many benefits, there were some challenges and areas for improvement. Some participants found the online format challenging, particularly the experience of seeing themselves on screen, which created anxiety. Participants found the three-hour duration too long and recommended shorter, more frequent sessions with regular breaks to maintain focus during intense discussions. Additionally, first-time participants expressed a need for more information about what to expect, with clear details about the process and expected outcomes.
The learning from ALS had a significant impact on participants' work and personal development. They reported improved confidence and the ability to handle complex issues more effectively. The sessions helped them realise the true nature of problems, find innovative solutions, and develop actionable plans. Participants felt more confident in dealing with problems, even when they couldn't always find a solution.
The value of peer support and conversations with local colleagues was a key takeaway. Participants felt less isolated and more connected and appreciated the opportunity to build relationships over time and share experiences. The discussion highlighted the potential for integrating ALS into existing meeting structures at a local, regional and national level, providing opportunities for continuous improvement and collaboration with other managers.
Overall, ALS provided a valuable platform for professional development, skills enhancement, and peer support. By addressing the identified challenges and incorporating suggested improvements, future ALS sessions can continue to foster a culture of continuous learning and development within Knowledge and Library Services.