Glossary

Abstract requests: number of times an abstract is requested.  In EBSCO if a user hovers over the Abstract Preview feature, it will count as an abstract request.

Full-Text requests: number of times the full text is requested.

Limit exceeded: access denied statistic, counted when a user is unable to access a unique content item because their institution’s cap on the number of simultaneous users has been exceeded.

Link-Out requests: number of times a link takes you to a site external to the current site.  If for example you are using EDS and the full-text is available from CINAHL, it would not count as a link-out, whereas a link to the Science Direct site would.

No license: access denied statistic, counted when a user is unable to access a unique content item because their institution does not have a license to the content.

Platform search: A single search across three databases will add 1 to platform search and 1 to each of the three databases used.

Searches automated: the number of times a user searches a database, when it has not been actively selected.

Searches federated: the number of times a search is run remotely by a computer, i.e. not via platform.  For example when searching using an API.

Searches platform: the number of searches on a supplier platform regardless of whether automated or regular. Wil not include federated.

Searches regular: the number of times a user searches a database, when they have actively chosen that database from a list of options OR there is only one database available to search.

Sessions: counts the number of sessions.  A session starts at login and stops at log out.  One session may include multiple searches or requests.

Total item investigations: the total number of times a content item or information related to a content item was accessed.

Total item requests: Total number of times the full text of an item (journal or book) was viewed, downloaded, printed or emailed.

Total requests: total of all requests, whether full-text, abstract or linkout.

Total searches: All searches, whether regular or platform.

Turnaways: number of times access to a resource is denied.

Unique item investigations: consolidates all investigations of the same item within the same session into a single count.

Unique item requests: consolidates all requests of the same item within the same session into a single count.  Item could be an article, book or chapter.

Unique title investigations: consolidates all investigations of the same title within the same session into a single count.

Unique title requests: consolidates all requests of the same item within the same session into a single count. Titles are journals or books.