Here are some questionnaires, interview templates, and case studies to help measure the impact of KLS
The short questionnaire provides a standard and systematic way of obtaining impact information from customers who have used a library resource or service provided by knowledge specialists.
This detailed questionnaire has been piloted and tested to provide impact data across the North West
It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes
Results of any further use of the questionnaire can be benchmarked using the data in the article
Validated scale originally developed to examine the impact of electronic knowledge resources on clinical decision-making.
It has been tested and used in various populations and situations, including providing information to patients.
This questionnaire was originally developed for one of the first studies to assess the impact of health libraries, based on the Critical Incident Technique.
This short questionnaire was developed from a set of outcome based key performance indicators.
It comprises 1 question: “How did the information provided by the library help?” with 5 possible responses.
The tools are designed as a best practice guide for local adaptation. They include questionnaire schedules and a consent form for off-the-shelf use.
This detailed interview schedule has been piloted and tested to provide impact data across the North West.
It collects details of current and future contributions of clinical librarian services to a wide range of NHS related outcomes.
It can be used as a stand alone tool, or to provide additional data to explain the outcomes provided from use of the questionnaire.
Results of any further use of the schedule can be benchmarked using the data in the article.
Case studies can effectively capture and summarise the outcome of interviews.
This can then be used for advocacy, marketing and promotion of library and knowledge services.
We encourage you to submit your completed case studies
- C1. Case Study Template this has been revised in December 2020 to adhere to accessibility considerations
- C2. A completed case study example showing how the form can be used.
- C3. Brief guidance on using the case study template
These tools were developed by the Knowledge for Healthcare Value and Impact Task and Finish Group.
The tools are based on the 2009 Impact Toolkit (developed by the former NHS South Central and National Library for Health) and the 2007 toolkit developed by the University of Aberystwyth.
Page last reviewed: 15 June 2021